One of the five elements of emotional intelligence is self-awareness. What behaviors would someone with strong self-awareness demonstrate within the context of leading and managing groups? Provide an example. 

6-8 page paper (including cover page and references)

give a broad overview of emotional intelligence and its role in managing the customer experience.

the body of the paper should be on how “self regulation” plays a part in emotional intelligence.

*Arial, 12 point font, double spaced.

Article Review Paper 

o APA format  

o Minimum of 2 pages (not including title page or reference page)/12 font 

o Select sociological topic, research an article addressing this topic, summarize in YOUR OWN WORDS, either attach article to your paper or provide website address/journal, book, etc information on reference page 

Movie Review Paper 

o APA format  

o Minimum of 2 pages (not including title page or reference page)/12 font 

o Select sociological topic, research a MOVIE or Documentary addressing this topic, summarize movie (characters, plot, story line) in your own words and describe how the movie depicts the particular sociological topic. In your last paragraph, critique the movie’s effectiveness/accuracy with portraying the topic (in other words, would you recommend this movie to someone else who was wanting to learn more about this topi

The purpose of this week’s reading was to lay a theoretical foundation about culture and communication that we can then use to critically analyze real life situations.  After reflecting on these materials, consider the following points (in 3 pages):

  • In the reading “Multicultural Education, Transformative Knowledge & Action,” the author Dr. James Banks discusses the notion of what is called “positionality,” which has to do with social markers such as our race, gender, class, age, etc.  Based on this concept, how has your life been affected by your “positionality?”
  • Dr. Banks also names what he calls the five basic types of knowledge.  Based on this list, which are the most influential types of knowledge in your opinion?  Why?
  • Before this class, how would you have defined the term ‘culture?’
  • Has your definition or ideas about culture changed after doing the Week 1 readings?  Why or why not?